FAQ

Does Seamless Tulip ship outside of the United States? 

At this time, we’re only able to ship within the United States. We hope to expand internationally in the future! 

How soon can I expect my delivery? 

We work hard to get your fabric to you quickly! Orders are typically processed and shipped within 3 business days (often sooner). At checkout, you’ll be able to choose the shipping option that works best for your needs. 

How do you set your processing and handling fees? 

Good news! We don’t charge any processing or handling fees. The shipping rates you see at checkout come directly from the United States Postal Service (USPS). 

I received my order but it was missing an item/yardage.

I take great pride in providing accurate cuts and carefully packed orders, and I want every customer to shop with confidence. If you believe an item is missing from your order or that the yardage received does not match what was purchased, please reach out to me at support@seamlesstulip.com and I'll be happy to investigate.

To help ensure accuracy, I have a camera system above my cutting and packing area that records each fabric cut and shipment. These records allow me to quickly review any concerns and verify exactly what was prepared and sent. I understand that ordering online, especially from a small business for the first time, can feel uncertain, which is why I maintain detailed records for both your peace of mind and my own.

My goal is always to provide excellent service and resolve any legitimate issues as quickly as possible. If a mistake has occurred, I will work with you to make it right.

USPS marked my package as delivered but I haven’t received it and/or USPS lost my package.

While most packages arrive without any issues, occasional delivery problems can occur once an order is in the hands of the United States Postal Service (USPS). In some cases, USPS may mark a package as "Delivered" before it actually arrives, and they recommend allowing at least 24 hours for the package to show up.

If your package still hasn't been delivered after that time, we kindly ask that you contact your mail carrier or local USPS post office. Because the package is addressed to you, USPS is often able to provide recipients with information and assistance that is not available to us as the sender. You may also wish to submit a Missing Mail or Missing Package request directly with USPS.

USPS generally requires a waiting period of up to 15 days from the shipping date before certain claims or investigations can be initiated. During this time, many packages are located and successfully delivered.

If you have completed these steps and your package still has not arrived, please contact us at support@seamlesstulip.com. We will gladly do our best to assist and work with USPS on your behalf whenever possible.

As a small business, lost packages are just as frustrating for us as they are for our customers. Once an order has been shipped, we have very limited control over the delivery process, which is why we appreciate your cooperation in working directly with USPS when delivery issues arise. We are always happy to help wherever we can and want to ensure every customer has the best experience possible.

I have another question that was not answered here.

We’d be happy to help! Please email us at support@seamlesstulip.com with any additional questions. We do our best to respond quickly, but since things can get busy in the shop, please allow a few business days for a reply.